Privacy Policy

Last updated: June 20, 2025

This Privacy Policy describes how Noltrona ("we", "us", or "our") collects, uses, stores, and discloses information about individuals ("you" or "your") who access or use our website at noltrona.online and any related services, workshops, or platforms we operate (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this policy.

We collect information you voluntarily submit to us, including but not limited to:

• Full name and contact details such as email address, phone number, and postal address
• Account registration information including usernames and passwords
• Payment and billing details processed through secure third-party payment providers
• Communications you send us via email, contact forms, or support channels
• Workshop enrolment details, responses to assessments, and participation records
• Feedback, survey responses, and testimonials you choose to submit

When you interact with our Services, we and our service providers may automatically collect certain technical information, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, links clicked, and referral URLs
• Date and time of access and session duration
• Cookies, pixel tags, and similar tracking technologies as described in Section 6
• Log files and server-side analytics data

We may receive information about you from third-party sources, including:

• Identity verification or payment processing services
• Analytics and advertising partners
• Social media platforms if you choose to connect such accounts
• Publicly available sources where relevant to our legitimate business interests

We use the information we collect for the following purposes:

• Service delivery: To register your account, process enrolments and payments, and provide access to workshop materials and platform features
• Communication: To send transactional emails, respond to enquiries, and notify you of updates or changes to our Services
• Marketing: To send promotional content, newsletters, and event announcements where you have consented or where we have a legitimate interest
• Improvement: To analyse usage patterns, conduct research, and enhance the functionality and content of our Services
• Security: To detect, prevent, and respond to fraud, abuse, and security incidents
• Legal compliance: To fulfil legal obligations, enforce our terms, and respond to lawful requests from authorities
• Personalisation: To tailor content, recommendations, and learning pathways to your profile and progress

We process your personal data on one or more of the following lawful grounds:

• Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering a contract
• Legitimate interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
• Consent: You have given clear, informed consent to the processing for a specific purpose
• Legal obligation: Processing is required to comply with a legal or regulatory obligation

We do not sell your personal data. We may share your information with the following categories of recipients:

We engage trusted third-party vendors to support our operations, including hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. These parties are contractually bound to process data only on our behalf and in accordance with our instructions.

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the succeeding entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

We may disclose your information where we believe in good faith that disclosure is necessary to comply with applicable law, legal process, or governmental request; to enforce our agreements; to protect our rights, property, or safety; or to protect the rights, property, or safety of our users or others.

We may share your information with other parties when you have explicitly consented to such sharing.

We retain personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• The duration of your relationship with us and the ongoing need to provide Services
• Legal, regulatory, tax, or accounting obligations requiring record retention
• The existence of disputes, complaints, or legal proceedings that may require us to retain data
• Guidance from relevant supervisory authorities

When personal data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

We use cookies and similar technologies to operate and improve our Services. Cookies are small text files placed on your device that help us recognise you and remember your preferences.

You may control or disable cookies through your browser settings or our cookie preference centre where available. Disabling certain cookies may limit the functionality of our Services.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, regular security assessments, and staff training.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security and you transmit data to us at your own risk.

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer data internationally, we take steps to ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your information in a manner consistent with applicable law.

Subject to applicable law, you may have the following rights with respect to your personal data:

• Access: The right to request a copy of the personal data we hold about you
• Rectification: The right to request correction of inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data under certain circumstances
• Restriction: The right to request that we limit how we process your data in certain situations
• Portability: The right to receive your data in a structured, commonly used, and machine-readable format
• Objection: The right to object to processing based on legitimate interests or for direct marketing purposes
• Withdrawal of consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details set out in Section 12. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling a request.

Our Services are not directed at individuals under the age of 18 and we do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor without appropriate parental consent, we will take steps to delete that information promptly. If you believe a minor has provided us with personal data, please contact us immediately.

Our Services may contain links to third-party websites, tools, or platforms that are not operated by us. We have no control over the content, privacy practices, or policies of those third parties and are not responsible for them. We encourage you to review the privacy policies of any third-party services you access through our platform before providing any personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

• Company: Noltrona
• Address: 1st Floor, 20 Watkinson St, Liverpool L1 0BE, United Kingdom
• Email: info@noltrona.online
• Phone: +44 2890 486005
• Website: noltrona.online

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our Services after the effective date of any changes constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.